My Mission
To fuse disciplined program governance with responsible AI — improving the scale, scope, and learning of the operations I run, while keeping human judgment at the core of every decision.
Program strategy · governance · transformation
Smritika Singh
PMP-certified Program Manager bringing governance rigor to AI-enabled program leadership.
With 12+ years of experience, I specialize in program governance, digital transformation, and process optimization — pairing disciplined delivery with AI as a copilot, not an autopilot.
- Governance before velocity
- Evidence before assertion
- AI with human accountability
Leadership operating system
Turn ambiguity into accountable movement.
A practical system for connecting strategy, cross-functional execution and decision-quality evidence.
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01
Frame
Clarify the outcome, constraints, stakeholders and decision rights.
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02
Govern
Make ownership, cadence, risk and escalation paths visible.
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03
Deliver
Coordinate workstreams around measurable program outcomes.
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04
Learn
Convert delivery evidence into sharper decisions and repeatable systems.
My professional journey
A decade of governance — now powered by AI.
With over a decade in program and portfolio management, I've bridged visionary strategy and operational execution across the healthcare, e-commerce, and finance sectors. My foundation was built in hands-on, manual governance; today I extend that same rigor with AI — applying it to Agile/SCRUM delivery, executive reporting, and stakeholder engagement to move faster without losing control.
My Vision
To be a transformative leader who delivers scalable, AI-enabled solutions while keeping governance, accountability, and human judgment at the heart of every program.
Career system
Professional Experience
A timeline of my professional journey, highlighting key roles and accomplishments at leading organizations.
Nov 2025 – Present
Senior Program Manager & AI Integration Lead
Leading GTM strategy, process optimization, and AI program management for NCC's government systems-integrator vertical — driving market expansion and AI-powered decision intelligence across 40+ concurrent bids and 15+ active projects, with a new AI program management practice embedding AI across bid intelligence, compliance automation, and governance reporting.
Explore the role
June 2024 – Oct 2025
Program Manager-GTM & Governance
Jul 21 – Jun 24
Business Strategist
Led cross-functional programs, managed high-profile corporate wellness initiatives with 99.9% uptime, and mentored a team of 10–12 assistant managers to drive performance.
Jan 19 – Oct 20
Senior Associate, Business Program Support
Led the setup and streamlining of call center workflows, developed risk mitigation strategies, and delivered data-driven program reports and MIS to stakeholders.
Jan 14 – Nov 18
Business Program Delivery & Analysis
Managed the full lifecycle of an in-house e-commerce platform, from creating strategic roadmaps to driving process improvement and coordinating with international teams.
Capability architecture
Technical Skills & Tooling
A decade-deep program-management foundation, now scaling stage by stage with AI — from copilots and prompt engineering to predictive analytics and responsible-AI governance.
Strategic Program Governance
Orchestrating complex initiatives from conception to delivery, ensuring alignment with strategic goals and maximizing ROI.
Explore the governance systemAI-Augmented Execution
Harnessing data-driven insights and Agile methodologies to improve operational efficacy and reduce time-to-market.
Data, Analytics & Predictive Insight
Pairing AI with project data for faster risk forecasting and governance reporting — turning historical data into earlier, better decisions.
Responsible AI & Continuous Improvement
Applying responsible-AI guardrails — model oversight, transparency, and accountability — so automation stays auditable and human-led.
Toolkit Jira · Confluence · Asana · Salesforce CRM · Power BI · Generative AI Tools
Credentials & learning
Education & Certifications
A commitment to continuous learning and professional development to stay at the forefront of the industry.
Business Management
Building a strong foundation through advanced degrees in Information Technology and IT Service Management.
Selected evidence
Project Highlights
A selection of key projects and initiatives that demonstrate a track record of delivering impactful results.
GTM Scale-Up for Government SI Vertical
Led the GTM transformation for NCC's government systems-integrator vertical — expanding market reach across 12+ ministries and 8 states through AI-powered opportunity mapping and strategic stakeholder engagement.
Read the case studyPre-Sales & Bid Management Optimization
Transformed pre-sales and bid management for NCC's SI practice — handling 40+ active bids and a centralized repository of BOQs and technical responses. Cut proposal turnaround by 35% and lifted technical score averages by 12%.
Scale & Elevate Telemedicine Platform
Enhanced operational efficiency, improved service delivery, and increased user satisfaction on the Telemedicine platform.
Annual Health Checkup Program
Led the development and implementation of an annual health checkup program aimed at enhancing employee health engagement and satisfaction.
Knowledge Base Automation
Improved customer service efficiency through knowledge base automation by leading the initiative and collaborating with engineers.
International Product Launch
Managed an international launch, overseeing marketing, operations & resource allocation to achieve 30% customer acquisition.
Cloud Computing in Healthcare Study
An academic project to identify challenges and best practices for integrating cloud computing into healthcare research projects.
Recognition & references
Awards & Recognitions
Recognized for exceptional leadership, impactful results, and a relentless commitment to excellence.
Above & Beyond Award
Honored for surpassing program delivery goals by 15% through exceptional project management and continuous process improvement & Feedback loops
Ace Award
Recognized for consistently delivering outstanding program outcomes by driving strong planning, flawless execution, and effective stakeholder management.
Employee of the Year
Acknowledged for excellence, showcasing superior leadership and impactful results across all areas of business program delivery and analysis.
“Smritika is the go-to person for any task. She is a one-woman army who drives every launch within the said timeline. Extremely self-driven and process-oriented.”
“An exceptional professional with an in-depth understanding of product and processes. Her meticulous attention to detail, proactive approach, and strategic mindset make her an asset to any team.”
Weekly field notes
Program leadership, from inside the work.
Subscribe for occasional notes on program governance, AI-enabled delivery, and lessons from the field.
Read the first field noteEvidence architecture
Claims connected to proof.
Explore the career experience, practical methods and project work behind my approach to program leadership.
Governance rigor, strengthened by responsible AI
PMP-certified Program Manager pairing 12+ years of governance rigor with AI-enabled program leadership — turning strategy into measurable, accountable delivery.
More about my approachThe roles behind the work
Follow my journey across financial services, healthcare and government technology.
Explore my careerFrom a business brief to delivery
Explore the objectives, operating approaches and outcomes of selected programs.
Explore selected workWhy governance comes before velocity
Clear decision rights, evidence and escalation paths help teams move faster without losing sight of the outcome.
Meaningful programs need clear ownership
Build momentum without losing governance.
Have a program challenge, a career opportunity or an idea to explore? Let's start a conversation.
Email Smritika