Smritika SinghProgram strategy · accountable delivery

About Me

Hi, I'm Smritika.
Strategy into action.

Hi, I'm Smritika - a PMP-certified Program Manager bringing governance rigor to AI-enabled program leadership

With 12+ years of experience, I specialize in program governance, digital transformation, and process optimization - pairing disciplined delivery with AI as a copilot, not an autopilot.

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Overhead view of a workspace with a laptop, planning documents and a cup of coffee

My operating philosophy

AI as a copilot.
Accountability stays human.

12+ years of experiencePMP-certified

01 / What I bring

Strengths That Turn Strategy Into Delivery

By combining Agile methodologies, Six Sigma principles, and responsible AI-driven strategies, I have consistently optimized workflows to deliver high-impact, accountable results. My expertise spans Healthcare IT, E-commerce, and Financial Services, where I've led complex programs from conception to completion.

Responsible AI & Optimization

Applying AI with governance and Lean Six Sigma for accountable efficiency.

Explore this strength

02 / My journey

A Career of Compounding Impact

Financial services. Healthcare. Government technology. Follow the roles behind the work.

Current role

Nov 2025 – Present

NCC Limited

Senior Program Manager & AI Integration Lead, embedding responsible AI across program governance.

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  1. June 2024 – Oct 2025

    HCL Healthcare Pvt Ltd

    Program Manager-GTM & Governance

    Explore the role

  2. Jul 21 – Jun 24

    Practo Technologies

    Joined as a Business Strategist, leading high-profile corporate health programs and digital product launches.

    Explore the role

  3. Jan 19 – Oct 20

    Accenture India

    Advanced to a senior role focused on business program support, risk mitigation, and data-driven reporting.

    Explore the role

  4. Jan 14 – Nov 18

    JP Aggarwal & Co.

    Business Program Delivery & Analysis

    Explore the foundation

The thread through every role

"Transforming business strategy into operational success through meticulous planning, cross-functional collaboration, and data-driven decision making."

Smritika Singh

03 / How I work

Core Competencies

People, delivery and responsible AI: the capabilities that connect strategy to day-to-day execution.

Team Leadership

Leading and mentoring cross-functional teams to enhance performance and achieve organizational outcomes.

Stakeholder Management

Acting as a key liaison between business stakeholders, executives, and technical teams to ensure smooth execution.

Risk Management

Developing and implementing mitigation strategies that reduce program risks and ensure smooth project delivery.

Agile Methodology

Applying SCRUM practices to streamline project management and enhance team productivity across departments.

AI Risk & Model Governance

Governing AI responsibly - bias checks, model oversight, and accountable, auditable decisions that keep automation human-led.

AI-Driven Optimization

Using AI to streamline reporting and workflows while ensuring regulatory readiness - turning efficiency gains into audit-ready processes.

04 / Where it shows

Projects Highlights

A selection of key projects and initiatives that demonstrate a track record of delivering impactful results.

Market expansion

NCC Limited

GTM Scale-Up for Government SI Vertical

Led the GTM transformation for NCC's government systems-integrator vertical - expanding market reach across 12+ ministries and 8 states through AI-powered opportunity mapping and strategic stakeholder engagement.

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Bid management

NCC Limited

Pre-Sales & Bid Management Optimization

Transformed the pre-sales and bid management function for NCC Technology Services' Government System Integration practice by managing 40+ active bids, establishing a centralized repository of reusable technical assets, and integrating AI-powered proposal development to improve speed, consistency, and bid quality.

Read the case study
Digital healthcare

HCL Healthcare

GTM Strategy for Digital Healthcare Solutions

Career context: Program Manager-GTM & Governance at HCL Healthcare.

View HCL career context
Consumer health

HCL Healthcare

Habit Health Consumer App

Career context: Program Manager-GTM & Governance at HCL Healthcare.

View HCL career context
Healthcare data

HCL Healthcare

Healthcare Data Migration to In-House Platform

Career context: Program Manager-GTM & Governance at HCL Healthcare.

View HCL career context
Health programs

Practo Technologies

Nationwide Annual Health Checkup Program

Spearheaded the launch of the "Annual Health Checkup Program" during the COVID-19 pandemic, driving employee participation and satisfaction.

Explore the program
Operational delivery

Accenture India

Call Center Workflow Streamlining

Led the setup and streamlined workflow for call center operations, ensuring resource optimization and consistent quality monitoring to meet targets.

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E-commerce

JP Aggarwal & Co.

E-commerce Platform Lifecycle Management

Managed the full lifecycle of an in-house e-commerce platform, creating strategic roadmaps and driving process improvement.

Explore the experience
Explore the full project directory

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