Career Timeline
Senior Program Manager & AI Integration Lead
NCC Technology Services
- Nov 2025 – Present
- Gurgaon
Leading go-to-market strategy and AI-enabled program delivery for NCC's government IT business – embedding responsible Generative AI across the program lifecycle while steering bidding, stakeholder alignment, and OEM handover.
Key Responsibilities
- Architecting GTM and pipeline strategies to position NCC in the government IT solutions landscape.
- Integrating Generative AI across the project lifecycle (RFP analysis, risk assessment, documentation), targeting ~20% program-efficiency gains.
- Orchestrating the full program lifecycle from bidding and partner selection to OEM handover, within quality, budget, and timeline goals.
- Directing stakeholder alignment as liaison between executive leadership, government clients, and OEM partners.
Focus Areas
- Government IT GTM
- Responsible AI
- Program Governance
- Stakeholder Management
Program Manager & Network Operations
HCL Healthcare Pvt Ltd
- June 2024 – Oct 2025
- Noida
Orchestrating go-to-market strategies for digital healthcare solutions, spearheading the launch of innovative health apps, and leading nationwide health initiatives.
Key Responsibilities
- Led the development and PAN-India expansion of digital health programs.
- Initiated and executed a company-wide Mental Wellness Program.
- Steered network operations for scalability and efficiency.
Focus Areas
- GTM Strategy
- Digital Health
- Network Operations
- Program Launch
Business Strategist (Program Management & Launch Operations)
Practo Technologies
- Jul 2021 – Jun 2024
- Bangalore / Remote
Led multiple cross-functional programs across sales, operations, and network management while reporting directly to the President, managing high-profile corporate wellness initiatives with 99.9% uptime.
Key Responsibilities
- Reported directly to the President of the company.
- Achieved 99.9% uptime for high-profile health programs.
- Launched the “Annual Health Checkup Program” during the pandemic.
- Mentored a team of 10–12 assistant managers to drive performance.
Focus Areas
- Cross-functional Programs
- Corporate Wellness
- Team Leadership
- 99.9% Uptime
Senior Associate (Business Program Support)
Accenture India
- Jan 2019 – Oct 2020
- India
Led the setup and streamlining of call-center workflows, developed risk-mitigation strategies, and delivered data-driven program reports and MIS to stakeholders.
Key Responsibilities
- Implemented a robust risk-mitigation strategy.
- Developed detailed MIS reports for stakeholder transparency.
- Ensured resource optimization and quality monitoring.
Focus Areas
- Call-Center Setup
- Risk Mitigation
- MIS Reporting
- Resource Optimization
Business Program Delivery & Analysis
JP Aggarwal & Co.
- Jan 2014 – Nov 2018
- Delhi
Managed the full lifecycle of an in-house e-commerce platform - from strategic roadmaps to process improvement - and facilitated cross-departmental collaboration using Salesforce CRM.
Key Responsibilities
- Managed the full e-commerce platform lifecycle, end to end.
- Prepared program evaluation reports and analyzed customer feedback.
- Coordinated schedules across national and international teams.
- Facilitated cross-departmental Salesforce CRM adoption.
- Optimized program performance using data analytics.
Focus Areas
- Strategic Roadmaps
- Process Improvement
- Data Analytics
- Salesforce CRM
Certifications
Credentials underpinning a structured, data-driven approach to program delivery.
Program Management Professional
Certified Professional
Generative AI for Project Management
Certified Professional
Google Project Management
Certified Professional