Accenture India

As a Senior Associate, I focused on business program support, where I led the setup and streamlining of workflows for call center operations. A key part of this role was ensuring resource optimization and consistent quality monitoring to meet targets.

I was also responsible for developing and implementing a robust risk mitigation strategy that successfully reduced program risks, ensuring smooth and predictable project delivery for key business initiatives.

• Led the setup and streamlined workflow for call center operations, ensuring resource optimization and quality monitoring.
• Delivered program status updates, risk assessments, and team insights to stakeholders.
• Developed detailed MIS reports to enhance transparency and facilitate data-driven decisions.
• Implemented a risk mitigation strategy that reduced program risks and ensured smooth project delivery.